100% SATISFACTION GUARANTEED PROGRAM Guabi Natural

We believe in the quality of our products, which is why they are part of the 100% Satisfaction Guaranteed program. The program allows you to request a refund if your pet does not adapt to our food for any reason when consuming it for the first time, following the conditions established in the Program Regulations.

To submit your request, read the program regulations carefully and click 'Next'.

PROGRAM REGULATIONS 100% SATISFACTION GUARANTEED

MOGIANA ALIMENTOS S/A, a private law legal entity, hereinafter referred to simply as PROMOTER, registered with the CNPJ/MF under No. 45.710.423/0001-33, State Registration under No. 244.286.072.116, located in the city of Campinas-SP, at Rua das Magnólias, No. 2405, CEP 13050-089, Jardim das Bandeiras, and its branches, presents its 100% SATISFACTION GUARANTEED PROGRAM which is exclusive to the end consumer, being totally prohibited to Distributors, Wholesalers, Commercial Representatives, Pet Shops, Veterinary Clinics, Agricultural Stores and any other type of commercial, production or research establishment. Program valid only for products purchased in the national market, under the terms described below:

1. PROGRAM OBJECTIVE 100% SATISFACTION GUARANTEED

With the experience gained over years dedicated to animal nutrition, the PROMOTER develops and offers its consumers pet food manufactured with the most advanced technology. Because it believes in the quality of its Food and is concerned with the satisfaction of its consumers, the PROMOTER has the 100% SATISFACTION GUARANTEE PROGRAM, which aims to provide a refund of the amount paid for the product, in accordance with this regulation, if the consumer is not satisfied with the purchase. The PROMOTER assumes this commitment to its consumers. In order for a dog or cat to adapt correctly to a new Food offered, it is important to remember that the change from a previous Food to a new one must occur gradually, over the course of at least 5 days, according to the guidance table described on the Food packaging. Normally, after the transition period between the two Foods, the animal adapts and regularizes the consumption of the new Food.

2. DEFINITION OF PRODUCTS PARTICIPATING IN THE 100% SATISFACTION GUARANTEED PROGRAM

Foods participating in the 100% SATISFACTION GUARANTEED PROGRAM have an identification on the packaging containing the words: “100% SATISFACTION GUARANTEED” and specifically cover the High Premium line of Guabi Natural dry foods, except for wet foods.

3. PROCEDURE FOR APPLYING FOR FOOD REFUND

The consumer who purchases a Food participating in the 100% SATISFACTION GUARANTEED PROGRAM and is not satisfied, if the dog or cat does not accept the food when offered for the first time (replacement of food from another brand), may opt for a refund of the amount paid for the Food, as per the invoice or receipt of the purchase.

Any and all requests for exchange of food must be made through the Guabi Natural website. The website of the participating foods is https://guabinatural.com.br/. Only requests made within 30 (thirty) days from the date of purchase described on the invoice or receipt issued with the purchase of the food will be accepted. The refund is limited to 1 (one) opened package (we emphasize that closed packages will not be exchanged), with a total of 2 (two) refund requests allowed within a period of 12 (twelve) months for the same CPF. The refund is valid only for the first purchase. The program does not apply to cases in which the pet stopped accepting the food after already consuming Guabi Natural Foods.

On the website corresponding to the Food to be reimbursed, the following consumer data must be provided (full name, full address, contact telephone number), identity document numbers – ID and CPF) and incident data (information about the Food, the purchase information shown on the invoice or receipt and the place where it was purchased). The consumer may be reimbursed for the amount paid for the Food, as per the invoice or receipt of the purchase. The consumer's (individual) bank account (checking account) data will be requested for the deposit of the money. The amount to be paid for the Food will be that stated on the invoice or receipt of the purchase of the Food. The amount exceeding that stated on the invoice or receipt of the purchase of the Food will not be reimbursed. It is MANDATORY to send a copy of the invoice or receipt of the purchase of the food and three photos of the original packaging: (i) photo of the expiration/manufacturing/batch data; (ii) photo of the complete front of the packaging; and (iii) photo of the Food contained inside the packaging. The copy of the invoice or purchase receipt and the attached photos must be legible and complete, that is, without any image cuts. Since this is a perishable product, reimbursement may only occur if the product to be reimbursed is still within its expiration date and in its original packaging. Reimbursement requests for Food that has expired (expired) will not be accepted. The original packaging must contain: (i) the expiration/manufacturing/batch data; (ii) an expiration date greater than or equal to 30 (thirty) days; and (iii) at least 50% (fifty percent) of the Food (for example, a 15 kg package must contain 7.5 kg or more of the Food). Packaging with missing or illegible expiration/manufacturing/batch data will not be accepted. For packaging with missing or blurred expiration/manufacturing/batch data, the request will be considered invalid and, therefore, the refund cannot be made.

Then, when providing the data, these will be validated with the documents within 72 hours. After this evaluation, if the request meets the regulations described herein, a REFUND AUTHORIZATION PROTOCOL containing numbers will be sent to the registered email. The PROMOTER will have up to 30 (thirty) days, counting from the date of issue of the REFUND REQUEST PROTOCOL, to deposit the money into the consumer's checking account. The deposit will ONLY be made into the checking account provided during registration, whose CPF is the same as the registered consumer. Concerned with providing the best to its consumers, the PROMOTER may send an automatic email within 60 (sixty) days containing a satisfaction survey, if the consumer chooses to receive information by email when filling out the Food Refund Request form on the website. Consumer feedback is essential for us to always improve our services.

4. PROGRAM INTEGRITY 100% SATISFACTION GUARANTEED

The consumer agrees not to engage in improper conduct, refraining from violating the rules established in this Regulation and from engaging in acts of corruption, bribery, fraud, money laundering and other illicit practices.

If there is any indication of fraud or illicit practices, the PROMOTER reserves the right to investigate and deliberate on the existence or not of an illicit act and to make a decision on participation in the Food Reimbursement Program, as described in item 1 of this Regulation. The decisions of the PROMOTER will be sovereign, irrevocable, unappealable and will take into account current legislation.

If the consumer is identified as having practiced any act that may be equated to fraud and/or action in disagreement with the rules established in this Regulation, the consumer will be disqualified and will no longer be able to participate in the Program, being fully responsible for any and all damage and/or loss caused and/or that may be caused to the PROMOTER and third parties by the possible practice of illicit acts.

The Program may be subject to audits to verify compliance with the rules described in the PROGRAM, as well as in the other internal policies of the PROMOTER. A Multidisciplinary Committee, appointed by the PROMOTER, which will be responsible for deliberating on omissions, pending issues, necessary corrections, investigations regarding fraud and deviations, among others.

5. PROTECTION OF PERSONAL DATA

All personal information provided when using websites and applications provided by the PROMOTER will be used in accordance with the privacy policy, which can be consulted at https://www.brf-global.com/politica-de-privacidade/. The PROMOTER informs that all rights over the data provided by its consumers, as set out in Law No. 13,709/2018, may be exercised at any time.

6. FINAL PROVISIONS

The “100% SATISFACTION GUARANTEED PROGRAM” demonstrates the PROMOTER’s concern with its relationship with its consumers. This commitment to quality is based on current legislation, in meeting consumer expectations and the nutritional needs of pets. If there is any doubt, the consumer should contact Customer Service through the website, using the “CONTACT US” icon or by calling 0800 016 9090, from Monday to Friday from 8:30 am to 5 pm, except holidays.

By participating, the consumer expresses his/her full agreement with the Regulations, which may be changed at any time by the PROMOTER and any changes will be immediately communicated to consumers through the brand’s website.

Consumers expressly agree that the Promoter will not be responsible for any external problem, fortuitous event or force majeure, that may prevent participation. PROMOTER reserves the right to postpone, modify or cancel the Program out of its own discretion.

The Food will be sold at its usual market value, not giving rise to any type of commercialization of the Gift and in compliance with Art. 39 of the Consumer Defense Code - Law 8078/90.

Any points not addressed in these Regulations will be settled by a Judging Committee formed by the PROMOTER. Its decisions will be sovereign, irrevocable and unappealable and will take into account the relevant legislation.

The jurisdiction of the city of São Paulo - SP is hereby elected to settle any disputes arising from these Regulations, with the full agreement of all consumers and expressly excluding any other, no matter how privileged it may be or may become.