100% SATISFACTION GUARANTEED PROGRAM

We believe in the quality of our products, which is why they are included in the 100% Satisfaction Guaranteed program. This program allows you to request an exchange for another product or a refund if your pet does not adapt to our food for any reason during the first-time consumption. This is subject to the conditions outlined in the Program Regulations. *This offer applies only to purchases made through online stores. To submit your request, please carefully review the program regulations and click 'Next'

PROGRAM REGULATIONS 100% SATISFACTION GUARANTEED

1. PROGRAM OBJECTIVE 100% SATISFACTION GUARANTEED

With the experience gained over years dedicated to animal nutrition, the PROMOTER develops and offers its consumers pet food (“Food” or “Foods”) manufactured with the most advanced technology. Because it believes in the quality of its Food and is concerned with the satisfaction of its consumers, the PROMOTER has the 100% SATISFACTION GUARANTEED PROGRAM which aims to promote the exchange for another Food or your money back, in accordance with this regulation, if the consumer is not satisfied with the purchase. If the purchase was made in a virtual store, the consumer can choose to be reimbursed the amount paid for the Food. The PROMOTER assumes this commitment to its consumers. So that the dog or cat can adapt correctly to a new Food, it is important to remember that the change from a previous Food to a new one must occur gradually, over at least 5 days, according to the guideline table described on the Food packaging. Normally, after the transition period between the two Foods, the animal adapts and regulates the consumption.

2. DEFINITION OF PRODUCTS PARTICIPATING IN THE PROGRAM 100% SATISFACTION GUARANTEED

Foods participating in the 100% SATISFACTION GUARANTEED PROGRAM have an identification on the packaging containing the words: “100% SATISFACTION GUARANTEED” and specifically cover the Super Premium Natural line of Guabi Natural dry foods.

The exchange of a Food participating in the 100% SATISFACTION GUARANTEED PROGRAM, purchased in a physical store, can ONLY be carried out in the physical store where the purchase was made,

and it is optional to exchange the Food for another from the same Food line or for any Food sold in the physical store where the purchase was made. Any and all requests to exchange food purchased in a physical store must be made through the Guabi Natural website. The website of the participating foods is https://www.guabinatural.com.br. Only requests made within 30 (thirty) days will be accepted, from the date of purchase described on the invoice or tax coupon issued when purchasing the food to be exchanged. The exchange is limited to 1 (one) open package (we emphasize that closed packages will not be exchanged), with a total of 2 (two) exchange requests per year being allowed, that is, 2 (two) different packages can be exchanged in one period of 12 (twelve) months for the same CPF. Exchange or refund are only valid for the first purchase. The program does not apply to cases in which the pet no longer accepts the food after already consuming Guabi Natural foods.

On the website corresponding to the Food to be exchanged, the following consumer data must be provided: full name, full address, contact telephone number, and identity document numbers (ID and CPF), along with incident data (information on the Food, purchase details present on the invoice or tax coupon, and the place where it was purchased). The consumer can choose the type of exchange, with the possible options being: (i) exchange for another Food from the same line; or (ii) exchange for another Food sold in the physical store where the purchase of the Food to be exchanged was made. In cases where the form is sent via websites, it is MANDATORY to attach, in a specific field, a copy of the invoice or tax coupon for the purchase of the Food to be exchanged. The copy of the invoice or tax coupon must be legible and complete, without any image cuts. After entering the data, it will be validated with the documents within 72 hours. After this evaluation, if the request meets the regulations described here, an EXCHANGE AUTHORIZATION PROTOCOL containing numbers will be sent to the registered email.

The EXCHANGE AUTHORIZATION PROTOCOL must be presented to the physical store where the purchase was made to carry out the exchange. The exchange must be completed within a maximum period of 30 days from the date of purchase indicated on the invoice or tax coupon. To finalize the exchange, the original packaging must be presented to the physical store where the purchase was made, together with the EXCHANGE AUTHORIZATION PROTOCOL. Since it is a perishable product, the consumer can only exchange the Food if the product to be exchanged is still within its expiration date and in its original packaging. Exchange requests for Food that has expired will not be accepted. The original packaging must contain: (i) expiration date/manufacture/batch data; (ii) expiration date greater than or equal to 30 days; and (iii) at least 50% of the Food (for example, a 15 kg package must contain 7.5 kg or more of the Food). Packaging with missing or illegible expiration date/manufacture/batch data will not be accepted. For packaging with missing or blurred expiration date/manufacture/batch data, the request will be considered invalid and, therefore, the exchange will not be possible.

Concerned with providing the best to its consumers, the PROMOTER may send an automatic email within 60 days containing a satisfaction survey, if the consumer opts to receive information by email when filling out the food exchange request form on the website. Consumer feedback is essential for us to continuously improve our services.

To exchange food purchased through the Guabi Natural e-commerce website, requests must be submitted via the Guabi Natural website at https://www.guabinatural.com.br. Requests must be made within 30 (thirty) days from the date of purchase as indicated on the invoice or tax receipt. Reimbursement is limited to 1 (one) opened package; closed packages will not be exchanged. A maximum of 2 (two) refund requests are allowed within a 12-month period for the same CPF. Exchange or refund is valid for the first purchase only. This program does not apply if the pet no longer accepts Guabi Natural foods after consumption.

On the website corresponding to the food to be exchanged, the consumer must provide the following data: full name, full address, contact telephone number, identity document numbers (ID and CPF), and incident details (information about the food, purchase details from the invoice or tax receipt, and the purchase location). The consumer may be reimbursed for the amount paid for the food, according to the purchase invoice or tax receipt. The consumer's individual bank account details (current account) will be required for depositing the money. The refund amount will be based on the amount stated on the invoice or tax receipt for the food purchase. Any amount exceeding the stated invoice or receipt amount will not be refunded. It is MANDATORY to submit a copy of the invoice or tax receipt for the food purchase, along with three photos of the original packaging: (i) a photo showing the expiration date, manufacturing date, or batch data; (ii) a photo of the complete front of the package; and (iii) a photo of the food inside the packaging. The copy of the invoice or receipt and the attached photos must be clear and complete, without any cropped images. Since it is a perishable product, reimbursement will only be processed if the product is within its expiration date and remains in its original packaging. Reimbursement requests for expired food will not be accepted. The original packaging must meet the following criteria: (i) clear expiration date, manufacturing date, or batch data; (ii) expiration date of at least 30 (thirty) days from the current date; and (iii) contain at least 50% (fifty percent) of the food contents (e.g., a 15 kg package must contain 7.5 kg or more of the food). Packaging without visible or legible expiration date, manufacturing date, or batch data will not be accepted. Requests with packaging lacking or obscured expiration date, manufacturing date, or batch data will be deemed invalid, and therefore, no refund will be issued.

After entering the data, it will be validated against the documents within 72 hours. If the request meets the regulations described here, an EXCHANGE AUTHORIZATION PROTOCOL with reference numbers will be sent to the registered email. The PROMOTER has up to 60 (sixty) days from the issuance of the REFUND REQUEST PROTOCOL to deposit the funds into the consumer's designated current account. Deposits will ONLY be made to the current account provided during registration, matching the CPF of the registered consumer.To ensure we provide the best service to our consumers, the PROMOTER may send an automated email within 60 (sixty) days, including a satisfaction survey, if the consumer opts to receive information via email when completing the food exchange request form on the website. Consumer feedback is essential for continuously improving our services

4. PROCEDURE FOR REQUESTING AN EXCHANGE OF FOOD PURCHASED IN AN ONLINE STORE

If a consumer purchases pet food participating in the 100% SATISFACTION GUARANTEED PROGRAM through a virtual store website and is not satisfied because their dog or cat does not accept the food when offered for the first time (substitution of food from another brand), the consumer may choose to receive a reimbursement for the amount paid for the food, based on the purchase invoice or tax receipt.

To exchange food purchased through the Guabi Natural e-commerce website, requests must be submitted via the Guabi Natural website at https://www.guabinatural.com.br. Requests must be made within 30 (thirty) days from the date of purchase as indicated on the invoice or tax receipt. Reimbursement is limited to 1 (one) opened package; closed packages will not be exchanged. A maximum of 2 (two) refund requests are allowed within a 12-month period for the same CPF. Exchange or refund is valid for the first purchase only. This program does not apply if the pet no longer accepts Guabi Natural foods after consumption.

On the website corresponding to the food to be exchanged, the consumer must provide the following data: full name, full address, contact telephone number, identity document numbers (ID and CPF), and incident details (information about the food, purchase details from the invoice or tax receipt, and the purchase location). The consumer may be reimbursed for the amount paid for the food, according to the purchase invoice or tax receipt. The consumer's individual bank account details (current account) will be required for depositing the money. The refund amount will be based on the amount stated on the invoice or tax receipt for the food purchase. Any amount exceeding the stated invoice or receipt amount will not be refunded. It is MANDATORY to submit a copy of the invoice or tax receipt for the food purchase, along with three photos of the original packaging: (i) a photo showing the expiration date, manufacturing date, or batch data; (ii) a photo of the complete front of the package; and (iii) a photo of the food inside the packaging. The copy of the invoice or receipt and the attached photos must be clear and complete, without any cropped images. Since it is a perishable product, reimbursement will only be processed if the product is within its expiration date and remains in its original packaging. Reimbursement requests for expired food will not be accepted. The original packaging must meet the following criteria: (i) clear expiration date, manufacturing date, or batch data; (ii) expiration date of at least 30 (thirty) days from the current date; and (iii) contain at least 50% (fifty percent) of the food contents (e.g., a 15 kg package must contain 7.5 kg or more of the food). Packaging without visible or legible expiration date, manufacturing date, or batch data will not be accepted. Requests with packaging lacking or obscured expiration date, manufacturing date, or batch data will be deemed invalid, and therefore, no refund will be issued.

After entering the data, it will be validated against the documents within 72 hours. If the request meets the regulations described here, an EXCHANGE AUTHORIZATION PROTOCOL with reference numbers will be sent to the registered email. The PROMOTER has up to 60 (sixty) days from the issuance of the REFUND REQUEST PROTOCOL to deposit the funds into the consumer's designated current account. Deposits will ONLY be made to the current account provided during registration, matching the CPF of the registered consumer.To ensure we provide the best service to our consumers, the PROMOTER may send an automated email within 60 (sixty) days, including a satisfaction survey, if the consumer opts to receive information via email when completing the food exchange request form on the website. Consumer feedback is essential for continuously improving our services.

5. PROGRAM INTEGRITY 100% SATISFACTION GUARANTEED

The consumer agrees not to engage in improper conduct, refraining from violating the rules established in this Regulation and from committing acts of corruption, bribery, fraud, money laundering, and other illicit practices.

If there is any indication of fraud or illegal practices, the PROMOTER reserves the right to investigate and determine the existence of an illegal act and make a decision regarding participation in the Food Exchange Program, as described in item 1 of these Regulations. The PROMOTER's decisions will be sovereign, irrevocable, unappealable, and will take into account current legislation.

If any act that could be equated to fraud and/or an action that does not comply with the rules established in these Regulations is identified by the consumer, the consumer will be disqualified and will no longer be able to participate in the Program. The consumer will be fully responsible for any and all damages caused and/or that may be caused to the PROMOTER and third parties due to the possible practice of illegal acts.

The Program may be subject to audits to verify compliance with the rules described in the PROGRAM, as well as other internal policies of the PROMOTER. A Multidisciplinary Committee, appointed by the PROMOTER, will be responsible for deliberating on omitted cases, pending issues, necessary corrections, investigations regarding fraud and deviations, among other matters.

6. PROTECTION OF PERSONAL DATA

All personal information provided when using websites and applications provided by the PROMOTER will be used in accordance with the privacy policy, which can be consulted at https://guabinatural.com.br/politica-de-privacidade/. The PROMOTER informs consumers that all rights over the data provided, as set out in Law No. 13,709/2018, may be exercised at any time.

7. FINAL PROVISIONS

The '100% SATISFACTION GUARANTEED PROGRAM' demonstrates the PROMOTER’s commitment to its relationship with consumers. This commitment to quality is based on current legislation to meet consumer expectations and the nutritional needs of pets. If there are any questions, consumers should contact SAC via the website's 'CONTACT US' icon or by telephone at 0800 016 9090, from Monday to Friday, 8:30 am to 5 pm, except holidays.

By participating, the consumer expresses full agreement with the Regulations, which may be changed at any time by the PROMOTER. Any changes will be immediately communicated to consumers through the brand's website.

Consumers expressly agree that the PROMOTER will not be responsible for any external problems, unforeseeable circumstances, or force majeure events that may make participation impossible. The PROMOTER reserves the right to postpone, modify, or cancel the Program at its discretion.

The Food will be sold at its usual market value, not giving rise to any type of commercialization of the Gift, and in compliance with Article 39 of the Consumer Protection Code - Law 8078/90.

The forum of the city of São Paulo - SP is now elected to resolve any disputes arising from this Regulation, with the full agreement of all consumers and with the express exclusion of any other forum, however privileged they may be or may become.